![]() ![]() ![]() Please use the "Technical and General Support" category. If this article did not resolve the issue or answer your question, feel free to submit a ticket with our support staff. This folder should be completely empty (including hidden files) before trying to reinstall. Then delete any files inside the Steam downloads folder (usually in C:\Program Files (x86)\Steam\steamapps\downloading). If you're downloading other games, please make sure they've finished downloading.Go to your Steam Apps install directory (usually something like C:\Program Files (x86)\Steam\steamapps\common) and manually delete any folder named Rec Room (use Administrator privileges if necessary) that might be left there.Uninstall Rec Room by going to your Library in Steam, right clicking Rec Room -> Uninstall.The solution is almost always found by re-installing Rec Room: If that doesn't help, the issue is likely a corrupt install or failed update of some sort. For Steam these are "recroom.exe" and "recroom_release.exe", found in the Rec Room installation folder. If this works, please consider whitelisting the Rec Room executables via your anti-virus. ![]() We've heard from some users that this has resolved the issue. Here are some things to try that may resolve this issue:įirst thing to try is temporarily disabling anti-virus software (e.g., Avast). If you try launching the game without it, you will need to delete the WF/EF data file on the New PC, upload the Local Data to the cloud on your Old PC and then download the Cloud Data to your New PC.Occasionally one of our Steam users will be prevented from starting the Rec Room client with an error that says "Content File Locked". NOTE: If you're trying to transfer your account stats to a New PC, you need to have the cloud enabled on your Old PC.
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